SHOP

Delivery and Returns

Shipping

We dispatch and ship orders Monday to Friday excluding public holidays. ELDE strives to have your order processed and shipped out to you within 24 hours. Orders placed before 1 pm will dispatched same day, others will be dispatched next working day. When your order dispatches and ships, you will receive a secondary email notice with details, and your tracking number if your method of shipping provides this, and a link to view this information online. If you have any other inquiries, please email contact@eldecosmetics.com.

Tracking

If your order validates for shipment with trackingnumber, you will recieve an email with easy access to trace your order.

Delivery

Our carrier delivers from Monday to Saturday excluding public holidays in Norway. For other countries, please check with your local shipper or post office.

When placing your order, please ensure that the billing and shipping address details are correct, as we are unable to redirect.
When your order is shipped, we will send you a confirmatory email.

We will not be liable for a lost or missing order that has been signed for in a building, for example an office address that has been provided for delivery.

If you have any questions regarding shipping, please contact us on contact@eldecosmetics.com.

Norwegian Shipping Cost

  • Standard 1-4 days Free
  • 1-3 days mailbox delivery with tracking 49 NOK
  • 1-3 days door delivery for larger orders 129 NOK
  • Pick Up at local post office from 129–179 NOK
  • Next Day Door Delivery (Before 9 am) 249 NOK

Europe

  • 5-9 days delivery for small orders (no tracking) 39 NOK
  • 3-7 days delivery with tracking 299 NOK

Rest of the world

  • 5-9 days delivery for small orders (no tracking) 50 NOK
  • 3-7 days delivery with tracking 310 NOK

Returns

Items should be returned within 14 days. Our branded giftboxes or "kit" boxes are considered to be a part of the product and must be returned with the item(s). This is also to ensure that item(s) arrives back to us in a suitable and undamaged state. Returns that are damaged or soiled may not be accepted and may be sent back to you and/or a refund refused. The original shipping charge is not refundable. If you believe there is something wrong with your product, the item can be refunded or we will ship you a replacement for the damaged item received.

To arrange a return or notify a product issue, get in touch with our Client Services team. Please contact us on contact@eldecosmetics.com.